7838718428,9910949242
support@runpaisa.com
+91 8368964678
cybercell@runpaisa.com
C 702, IThum Tower
Sector 62, Noida, Uttar Pradesh, 201309
Mon - Sat: 9 am - 6 pm
Sunday: CLOSED
GRIEVANCE REDRESSAL POLICY
Objectives And Scope
runpaisa.com is committed to its customers and has put together this Grievance Redressal Policy to ensure the effective resolution of all complaints received.
This policy outlines a structured grievance redressal mechanism available to customers and external partners for escalating their complaints and obtaining a timely resolution. It covers all products and services offered by runpaisa.com and aims to enhance customer experience through a clear, well-defined complaint-handling process, regular review, and prompt resolution of grievances.
runpaisa.com is committed to delivering best-in-class service and maintains a dedicated customer care team, available 24x7, to address all customer complaints.
Redressal Matrix
| Type | Name & Contact Details | Remarks |
|---|---|---|
| Level 1 |
Runpaisa Customer Care +91 9910949242 support@runpaisa.com |
runpaisa Customer Care team will acknowledge the grievance/complaint with a ticket number and an expected resolution time on the receipt of complaint. If a case needs extra time, runpaisa will inform the same along with reasons to the customer |
| Level 2 |
Mr. Ribhu Rashtogi Head – Customer Experience ribhu.support@runpaisa.com |
In case Level 1 resolution is not satisfactory, customer can escalate the same to Customer experience head along with original ticket number mandatorily. First response – 2 business days. Final response – as per complaint type |
| Level 3 |
Mr. Vineet mishra Grievance Officer vineet@runpaisa.com |
In case Level 2 resolution is not satisfactory, customer can escalate the same to Grievance Team along with original ticket number mandatorily. First response – 2 business days. Final response – as per complaint type |